Refund Policy
Eligibility for Refunds
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Damaged Products: If your pottery arrives damaged, contact us within 48 hours with unboxing video. We'll provide a replacement or full refund.
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Defective Items: Manufacturing defects are eligible for refund or replacement within 7 days of delivery with unboxing video proof.
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Wrong Item Delivered: If you receive an incorrect product, notify us within 48 hours with unboxing video for a refund or exchange.
Non-Refundable Items
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Products with minor handcrafted variations (color, size, design differences)
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Custom or personalized orders
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Products damaged due to misuse or improper handling
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Items returned after 7 days of delivery
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Returns without unboxing video proof
Return Process
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Contact us at musani.enterprises@gmail.com or +91 9214303753
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Provide order number and unboxing video of the issue
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Our team will review and approve eligible returns
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Ship the product back with proper packaging (return shipping costs may apply)
Refund Processing
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Refunds are processed within 7-10 business days after receiving the returned product
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Amount will be credited to your original payment method
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Shipping charges are non-refundable
Exchanges
We offer exchanges for damaged or defective products subject to availability. Contact us to arrange an exchange.
Contact Us
Bharat Maati (Musani Enterprises)
Bhilwara, Rajasthan, India
Email: musani.enterprises@gmail.com
Phone: +91 9214303753