Shipping Policy
Shipping Coverage
We currently ship across India. For international orders, please contact us directly at musani.enterprises@gmail.com or +91 9214303753.
Processing Time
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Orders are processed within 2-3 business days after payment confirmation
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Custom or bulk orders may require additional processing time
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You will receive a confirmation email once your order is shipped
Delivery Time
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Metro cities: 3-5 business days
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Other cities: 5-7 business days
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Remote areas: 7-10 business days
Delivery times are estimates and may vary due to courier partner schedules or unforeseen circumstances.
Shipping Charges
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Shipping charges are calculated at checkout based on your location and order weight
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Free shipping may be available on orders above a certain amount (check website for current offers)
Tracking Your Order
Once shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
Packaging
All pottery products are carefully packaged with bubble wrap and protective materials to prevent damage during transit. Our handcrafted items require special care in handling.
Delivery Issues
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Damaged Products: If your order arrives damaged, please contact us within 48 hours with unboxing video. We will arrange for a replacement or refund.
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Non-Delivery: If you don't receive your order within the estimated timeframe, contact us immediately so we can track and resolve the issue.
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Wrong Address: Please ensure your shipping address is correct. We are not responsible for delays or non-delivery due to incorrect address details provided by you.
Undelivered Packages
If a package is returned to us due to incorrect address, refusal to accept, or multiple failed delivery attempts, we will contact you for re-shipping. Additional shipping charges may apply.
Contact Us
For shipping-related queries:
Bharat Maati (Musani Enterprises)
Director: Shahid Musani
Bhilwara, Rajasthan, India
Email: musani.enterprises@gmail.com
Phone: +91 9214303753